Frequent questions

Here you have answers to the most frequent questions that usually arise. In case you do not find an answer, do not hesitate to contact Contact with us.

How can I open an account with you?

You have two ways to open an account in our Community.

  1.  Through Join: In addition to receiving all the advantages that we offer you, by joining us you will make a donation of € 12, of which a 50% will be used for charitable purposes and the other 50% to the support of this community. In this way you will open an account from which you can have all the information about your orders and all the exclusive content that we can offer you.
  2. Placing an Order: When placing your order you will automatically open an account and if you click on save my data for future purchases in your payment process (by entering your card details) you will be able to make purchases more quickly and efficiently, in addition to viewing the status and history of your orders. In this case you will not receive exclusive content as if you do it through Join.

Where can I find my order number?

Once you place your order, we will send you a confirmation email to your email (check spam) with the details about your purchase and the order number.

Can I cancel, modify or return my order?

In the case of canceling or modifying, it will only be possible as long as the order has not left our factory to its destination. If so, you can write us an e-mail to hola@nomadart.es with the subject CANCEL ORDER or MODIFY ORDER depending on the purpose and explaining the reasons for the change or cancellation. We will manage it as quickly as possible. In case of a return visit our page of Shipping & Returns for more information on how to proceed.

How do i track my order?

When the order is sent by us to its destination, we will send you a shipping confirmation email with a tracking number from our partner Correos.es so that you can track your order in real time.

What forms of payment are available?

You have 2 payment methods at your disposal. Directly with your credit card through entities such as Visa, MasterCard or American Express or you also have at your disposal to pay the amount through bank transfer, following the instructions that we indicate during the purchase process.

When is my credit card or bank account charged?

The charge will be made at the same time of payment for the total price of the item. If there is any problem with the transaction, your payment can be refunded at any time before the delivery of your order.

What is the estimated shipping time?

The estimated time for national shipments is 3-5 business days. For international shipments the term will be greater than this, between 5-7 working days, depending on the country from where it is made.

Do you ship to other countries?

Yes, we ship internationally.

How much does shipping cost?

  • National Orders: All orders over € 60 to the Iberian Peninsula, and over € 90 to the Balearic Islands have free shipping. In case of being lower, the shipping cost will range between € 5-10, depending on whether the shipment is peninsular or not.
  • International Orders: All international orders have an added shipping cost that will range between € 15-30 depending on the type of product chosen and the destination country. Once you start the purchase process and always before making your payment, you will be able to view the shipping cost according to these conditions.

Can I cancel, modify or return my order?

In the case of canceling or modifying, it will only be possible as long as the order has not left our factory to its destination. If so, you can write us an e-mail to hola@nomadart.es with the subject CANCEL ORDER or MODIFY ORDER depending on the purpose and explaining the reasons for the change or cancellation. We will manage it as quickly as possible. In case of a return visit our page of Shipping & Returns for more information on how to proceed.

 

How do you use your profit to promote art?

Each and every one of our sales has a part dedicated to promoting art and culture.

In the case of works of art or that the article is designed and printed with a work of art, a percentage of the amount goes directly to the artist who owns that creation.

In the case of the sale of books, the small profit we obtain will go entirely to the maintenance of our community.

Do you charge artists for belonging to your platform?

Our artists do not pay any fee to show their works on our platform, only benefits. That is precisely our mission, that one day they can live off their art and have greater visibility.

Can I buy a work without framing?

Of course you do, simply choose the Unframed option and you will receive your signed and numbered Limited Reproduction, accompanied by its corresponding certificate of authenticity.

In case of buying a framed work, does the frame and the work come separately?

No, you will receive the framed works ready to hang. Our paintings include eyebolts so that you only have to worry about finding the perfect place for your work and hanging it.

Are your clothes Unisex?

Yes, all of our clothing is Unisex. They do not carve or change their design according to gender and they do not shrink.

I am an artist, how can I collaborate with you?

If you are an artist and you are interested in showing your works on our platform or any type of collaboration, please contact us at hola@nomadart.es with the subject "Collaboration" and we will study your proposal.

Do you charge artists for belonging to your platform?

Our artists do not pay any fee to show their works on our platform, only benefits. That is precisely our mission, that one day they can live off their art and have greater visibility.

 

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