Customer Support
👋 Hello, how can we help you?
Our customer service is at your disposal every day of the year.
To be agile, we recommend that you review the frequently asked questions that are collected on this page since it is very likely that you will find the answer. If after reviewing the questions you do not get the answer, write to us and we will answer you as quickly as possible.
✉️ Contact
Email : info@nomadart.co
Telephone : +34 655 906 250
Address (for returns):
Dancer Anna Pavlova Street 14 (local 10)
14011 - Cordoba - Spain
📦 Shipping
Enjoy free shipping on orders over €75. The shipping of your purchase depends on the chosen product. Depending on the delivery average, you will receive your order between 3 and 5 business days . We work with the best logistics providers so that your purchase arrives in perfect condition.
🚚 Returns
If you want to make a return, you have 14 days to make the request . The return shipping cost is the responsibility of the customer (except in those cases where the product has arrived in poor condition).
Frequent questions
Purchasing process
Buy a print or canvas.
At Nomadart we know that for any client, trust is very important when making a purchase decision. From Nomadart, we have a highly valued customer service, which can help you resolve any questions before, during and after the moment of purchase.
How long will it take to get my order?
The delivery time of your order may vary depending on your location and the selected shipping method. On average we can give you the following estimate:
- Sheets: 3-4 working days for national shipments and 6-7 days for shipments to Europe.
- Tables: 4-5 working days for national shipments and 8-9 days for shipments to Europe.
- Canvases: 4-5 working days for national shipments and 8-9 days for shipments to Europe.
- Original work: 6-7 working days for national shipments and 10-12 days for shipments to Europe. The shipment will be made directly by the artist from his studio.
Usually, the estimated delivery time is displayed during the checkout process. Please note that there may be occasional delays due to circumstances beyond our control, such as adverse weather conditions or logistical issues.
Can I buy from any country?
Yes, we ship internationally to most countries. During the checkout process, you will be shown the shipping options available for your location. Please note that additional import and customs fees may apply depending on the regulations of each country.
What are the shipping options available?
We offer different shipping options to suit your needs. During the purchase process, you can select the shipping method you prefer. Shipping options may include standard shipping, express shipping, or shipping to pickup, depending on availability in your area.
Can I make changes to my order after making the purchase?
At Nomadart we manufacture each request on demand and in a personalized way. Unfortunately, once you've made your purchase, you won't be able to make changes to your order. We recommend you carefully review your shopping cart before finalizing the transaction to avoid any inconvenience.
I want to buy an unframed work. It's possible?
Of course, simply choose the Print option and you will receive a limited reproduction of the work, accompanied by its corresponding certificate of authenticity.
I bought a framed print. Does the frame come separately? Or will I receive it already assembled?
All the works have the option of being framed, either in print or canvas format. As long as you choose the framed option, you will receive the work ready to hang.
Framed prints always also include a glass that protects the work and hangers so you can easily hang it. In the case of canvases, glass is not added.
Our paintings include eyebolts so that you only have to worry about finding the perfect place for your work and hanging it.
What payment methods do you accept in the online store?
We accept different payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal and in specific cases also bank transfers. During the purchase process, you will be shown the available payment options.
Is it safe to make payments in our online store?
Yes, it is safe to make payments in our online store. We use encryption technology and adhere to security standards to protect your personal data and payment information.
Warranty
Returns
If you want to make a return, you have 14 days to make the request . The return shipping cost is the responsibility of the customer (except in those cases where the product has arrived in poor condition).
What is the return policy of our online store?
Our return policy allows you to return products within a specified period of time after purchase, typically 14 days. For more information about our return policy, we recommend that you contact us.
How can I request a return?
To request a return, contact our customer service providing the details of your order. Our customer service team will guide you through the process and provide you with the necessary instructions to return the product.
When will I receive the refund of my return?
Once we have received and processed your return, we will refund the corresponding amount using the same payment method that you used to make the purchase. The time it will take to receive your refund may vary depending on your payment method and bank processing, but is usually completed within a few business days.
Paintings, canvases, and decorative sheets
Manufacturing and quality control
The manufacturing process, the quality of the materials and the know-how of our artisans make the difference. You can be sure that you will enjoy a painting, canvas print of the highest quality.
What type of materials does Nomadart use in the manufacture of its products?
At Nomadart, we use a wide variety of high-quality materials in the manufacture of our products. These materials include selected woods, quality HP Satin Photo Paper 280g, resistant metals, tempered glass and HP Artist Mate Canvas 312g, among others
How are the materials used in Nomadart products selected?
Our team of design and manufacturing experts make careful selection of materials to ensure they meet our quality standards. We evaluate the durability, resistance and aesthetics of each material before including it in our products.
Does Nomadart use sustainable materials in the manufacture of its products?
Yes, at Nomadart we care about the environment and strive to use sustainable materials where possible. We look for suppliers that follow responsible practices in obtaining materials and we prioritize eco-friendly options in our supply chain.
What is the manufacturing process for Nomadart products?
The manufacturing process for Nomadart products involves several stages, including design, printing, cutting, assembly, and finishing. Each stage is carried out with precision and care to guarantee the quality and durability of our products.
How is quality guaranteed in the Nomadart manufacturing process?
At Nomadart, we have strict quality controls at every stage of the manufacturing process. We perform strength tests, dimension checks, and visual checks to ensure that each product meets our quality standards before it is shipped to our customers.
Is any type of quality control carried out during the manufacturing process?
Yes, at Nomadart we implement rigorous quality control throughout the manufacturing process of our prints, canvases, and paintings. Our quality team performs regular inspections to ensure that each product meets our standards before it is packaged and shipped.
How is the framing of the Nomadart prints and canvases done?
The framing and assembly of our products is done by highly trained artisans using precise techniques and quality tools. We make sure that every piece fits perfectly and that the assembly is solid and durable.
What type of finish is applied to Nomadart products?
At Nomadart we apply different types of finishes to our products depending on the material used. These finishes may include hand painting, varnishing, polishing or special treatments to bring out the natural beauty of the wood used.
Collaborations
Artists
At Nomadart we are constantly looking for new talent to collaborate and give more visibility to the work of artists.
I am an artist, how can I collaborate with you?
If you are an artist and are interested in showing your works on our platform, or would simply like to carry out any type of collaboration, please contact us at info@nomadart.co with the subject "Collaboration".
We will be happy to review your application and, if you meet the requirements, add you to our team of artists.
Do artists have to pay to belong to Nomadart?
Our artists do not pay any fees to display their works on our platform. In fact, they only receive a profit for each sale made. That is precisely our mission, that they can live from their work and that all of us can enjoy it at home.
Customer service
Contact Form
If after reviewing the questions above, you still have the need to contact us, do not hesitate to write to us and we will answer you as soon as possible. All the information you send us will be treated confidentially and will only be used for operational purposes to resolve your query. No data will be stored for other types of use.
