Customer Service
👋 Hi, how can we help you?
Our customer service team is available every day of the year.
To save time, we recommend that you check the FAQs on this page, as you’ll likely find the answer there. If you still can’t find the answer after reviewing the FAQs, please contact us and we’ll get back to you as soon as possible.
✉️ Contact
Email: info@nomadart.co
Telephone: +34 624 087 804
Adress (Returns):
Calle Alfareros 94 (Polígono Industrial Pedroches) - 14014, Córdoba, Spain.
📦 Shipping
Enjoy fast and secure shipping via UPS. Shipping for your order depends on the product you choose. Based on average delivery times, you can expect to receive your order within 7 to 10 business days. We work with the best logistics providers to ensure your order arrives in perfect condition.
🚚 Returns
If you wish to return an item, you have 14 days to submit your request. The customer is responsible for the return shipping costs (except in cases where the product arrived in poor condition).
Frequently Asked Questions
Purchasing Process
Buy a paper print or canvas.
At Nomadart, we know that trust is very important when making a purchasing decision. At Nomadart, we offer a highly regarded customer service team that can help you resolve any questions you may have before, during, and after your purchase.
How long will it take for my order to arrive?
The delivery time for your order may vary depending on your location and the shipping method you select. On average, we can provide the following estimates:
- Prints: 3–4 business days for domestic shipments and 6–7 days for shipments to Europe.
- Paintings: 4–5 business days for domestic shipments and 8–9 days for shipments to Europe.
- Canvases: 4-5 business days for domestic shipping and 8-9 days for shipments to Europe.
Generally, the estimated delivery time is displayed during the checkout process. Please note that there may be occasional delays due to circumstances beyond our control, such as adverse weather conditions or logistical issues.
Can I shop from any country?
Yes, we ship internationally to most countries. During the checkout process, you’ll see the shipping options available for your location. Please note that additional import and customs fees may apply depending on each country’s regulations.
What shipping options are available?
We offer a variety of shipping options to suit your needs. During the checkout process, you can select your preferred shipping method. Shipping options may include standard shipping, express shipping, or pickup at a pickup location, depending on availability in your area.
Can I make changes to my order after I've placed it?
At Nomadart, we produce each item on demand and tailor it to your specifications. Unfortunately, once you’ve completed your purchase, you won’t be able to make changes to your order. We recommend that you carefully review your shopping cart before finalizing your purchase to avoid any issues.
I'd like to buy an unframed artwork. Is that possible?
Of course! Just select the “Print” or ‘Canvas’ option, then choose “Unframed.” The print will be delivered safely in a cardboard tube, and if you choose canvas, it will arrive stretched on a stretcher without a frame.
I bought a framed print. Does the frame come separately? Or will it arrive already assembled?
All artworks can be framed, either as prints or on canvas. Whenever you choose the framed option, you’ll receive the artwork ready to hang.
Framed prints always include a protective glass panel and hangers so you can hang them easily. Canvas prints do not include a glass panel.
Our prints come with hangers so that all you have to worry about is finding the perfect spot for your artwork and hanging it.
What payment methods does the online store accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and, in certain cases, bank transfers. During the checkout process, you will be shown the available payment options.
Is it safe to make payments in our online store?
Yes, it is safe to make payments in our online store. We use encryption technology and comply with security standards to protect your personal data and payment information.
Warranty
Returns
If you wish to return an item, you have 14 days to submit your request. The customer is responsible for the return shipping costs (except in cases where the product arrived in poor condition).
What is our online store's return policy?
Our return policy allows you to return products within a specific time frame after purchase, typically 14 days. For more information about our return policy, we recommend that you contact us.
How do I request a refund?
To request a refund, please contact our customer service team and provide your order details. Our customer service team will guide you through the process and provide you with the necessary instructions for returning the product.
When will I receive my refund?
Once we have received and processed your return, we will refund the corresponding amount using the same payment method you used to make the purchase. The time it takes to receive the refund may vary depending on the payment method and bank processing times, but it is usually completed within a few business days.
Paintings, canvases, and decorative prints
Manufacturing and Quality Control
Our manufacturing process, the quality of our materials, and the expertise of our artisans make all the difference. You can be sure that you’ll enjoy a canvas or framed print of the highest quality.
What kind of materials does Nomadart use to make its decorative prints?
At Nomadart, we use a wide variety of high-quality materials in the manufacture of our products. These materials include sustainable wood, 280g HP Satin Photo Paper, durable metals, tempered glass, and 312g HP Artist Mate Canvas, among others.
How are the materials used in Nomadart prints selected?
Our team of design and manufacturing experts carefully selects materials to ensure they meet our quality standards. We evaluate the durability, strength, and aesthetic appeal of each material before incorporating it into our products.
Does Nomadart use sustainable materials in the production of its prints and canvases?
Yes, at Nomadart we care about the environment and strive to use sustainable materials whenever possible. We seek out suppliers who follow responsible sourcing practices and prioritize eco-friendly options in our supply chain.
What is the manufacturing process for Nomadart products?
The manufacturing process for Nomadart products involves several stages, including design, printing, cutting, assembly, and finishing. Each stage is carried out with precision and care to ensure the quality and durability of our products.
How is quality ensured in Nomadart's manufacturing process?
At Nomadart, we maintain strict quality controls at every stage of the manufacturing process for our decorative prints and canvases. We conduct durability tests, dimensional checks, and visual inspections to ensure that every product meets our quality standards before it is shipped to our customers.
Is any kind of quality control performed during the manufacturing process?
Yes, at Nomadart we implement rigorous quality control throughout the entire manufacturing process for our prints, canvases, and paintings. Our quality control team conducts regular inspections to ensure that every product meets our standards before it is packaged and shipped.
How are Nomadart prints and canvases framed?
Our art prints are framed and assembled by highly skilled artisans who use precise techniques and high-quality tools. We ensure that every piece fits perfectly and that the assembly is sturdy and long-lasting.
What kind of treatment is applied to the wood used for framing?
At Nomadart, we apply different types of finishes to our products depending on the material used. These finishes may include hand-painting, varnishing, polishing, or special treatments designed to highlight the natural beauty of the wood.
Collaborations
Artists
At Nomadart, we are constantly on the lookout for new talent to collaborate with and help raise the profile of artists' work.
I'm an artist. How can I collaborate with you?
It’s very easy. If you’re an artist interested in showcasing your work on our platform, or if you’d simply like to explore any kind of collaboration, please contact us at info@nomadart.co with the subject line “Collaboration.”
We’d be happy to review your application and, if you meet the requirements, add you to our team of artists.
Do artists have to pay to join Nomadart?
Our artists don't pay any fees to display their work on our platform. In fact, they only receive a share of the proceeds from each sale. That is precisely our mission: to ensure they can make a living from their work and that we can all enjoy it in our homes.
Atención al cliente y artistas
Formulario de contacto
Si tras revisar las preguntas anteriores, sigues teniendo la necesidad de contactar con nosotros, no dudes en escribirnos y te responderemos a la mayor brevedad posible. Toda la información que nos envíes será tratada de forma confidencial y únicament será utilizada con fines operativos para resolver tu consulta. No se almacenará ningún dato para otro tipo de uso.









